Return Policy

Last updated: June 2026

We want you to love your Deloréa silk mask. If for any reason you are not satisfied, we offer a straightforward return process.

1. Return Window

You have 14 days from the date of delivery to request a return. This is in accordance with EU consumer protection law (EU Directive 2011/83/EU).

2. Conditions for Return

The item must be unused and in its original condition
The item must be in its original packaging (magnetic gift box)
Hygiene products that have been used cannot be returned for health and safety reasons

3. How to Return

To initiate a return, email us at hello@deloreasleep.com with your order number and reason for return. We will provide return instructions within 2 business days.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 5-10 business days. Refunds are issued to the original payment method.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

6. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at hello@deloreasleep.com. We will cover all return shipping costs and send a replacement or full refund.

7. Contact

Email: hello@deloreasleep.com